Selling Over The Phone teaches you that the key to sales success is making sure that you are prepared and ready prior to making any calls. It talks about the importance of reviewing a list of anticipated questions that may come up, so that in your mind you are prepared to respond professionally and clearly if any are asked. Methods on how to make a deal over the phone that depend on the strong skills of continually asking questions and listening intently for hot buttons and buying signals are also gone over in this seminar.

Topic's:

• Understanding that most excuses are just temporary ways of postponing action.
• Speaking to your buyer as if it were a conversation... and not a presentation.
• Making the call count.
• The importance of including staff members in the process.
• A list of do's and don'ts for appropriate phone calls.
• First impressions aka good phone manners.
• When it's important to use conference calling.
• Dealing with voice mail.